Shipping policy
Lead Times
Stock Rosettes and other stock Items = 24hrs
Stock Personalised Rosettes = approx. 1 week
Bespoke Rosettes = 3-6 weeks depending on season.
Standard Trophies = 3-4 days.
Engraved / Etched trophies = approx. 7-10 days
All lead times are subject to availability. We will of course work with you wherever possible to accommodate urgent requirements. Please contact us prior to placing an order if your event is imminent.
Shipping
All orders over £25.00 value will be sent via DPD couriers. A tracking number will be emailed upon despatch with options to modify delivery (change date, safe place etc.). A one-hour window will also be emailed on the morning of delivery.
Smaller orders will normally be sent via Royal Mail.
Orders can also be collected from our Darlington factory, free of charge.
UK Mainland Delivery Charges
Orders up to £25.00 value = £4.95
Orders between £25.01 - £150.00 = £9.95
Overs over £150.00 = Free standard delivery.
Highlands and Islands = £10.00
International Deliveries
Please contact us for a competitive quote
All orders sent overseas will be VAT zero rated. Please note EU countries will be required to pay VAT at the local rates direct to the courier prior to delivery (VAT registered companies may be exempted). All international orders may also attract customs duties/charges.
Queries
Should you have any queries or concerns regarding your delivery, please don’t hesitate to contact directly by email: orders@prudhoes.co.uk or telephone: 01325 486641
